ST. LOUIS —
Copeland has launched a brand new launch of its award-winning app, Copeland Cell. This replace now consists of Scout AI chatbot, designed with synthetic intelligence to drive innovation and improve effectivity. By harnessing the ability of AI, Copeland is enhancing product efficiency, optimizing operations, and delivering insights that help smarter decision-making. This represents one other milestone in Copeland’s dedication to the way forward for the HVACR trade with AI-driven options.
Because the HVACR trade transitions to low-global warming potential (GWP) and pure refrigerants to help the worldwide power transition, contractors and wholesalers want trendy instruments to beat operational challenges similar to utilizing bodily manuals, PDFs and product bulletins in addition to calls to technical help when putting in or repairing programs. HVACR contractors are additionally confronted with configuring and repairing tools in environments with restricted house, unpredictable climate and demanding timelines. Each element issues throughout set up and restore to keep away from pricey errors or callbacks.
Recognizing these wants and responding to person suggestions, Copeland has launched a brand new launch of the Copeland Cell app, that includes Scout AI chatbot expertise to supply digital help to the overwhelming majority of the just about 50,000 common customers of the app. Scout AI supplies the familiarity of utilizing a search engine, however, not like normal internet searches, the outcomes are technical info powered by Copeland’s dependable on-line product info and extra. This allows technicians, wholesalers and authentic tools producers (OEMs) quicker entry to extra correct and useful info.
“We’re harnessing the ability of digital transformation and AI to revolutionize how our prospects work together with our merchandise and options,” mentioned Lisa Beasley, vice chairman of data expertise for Copeland. “By delivering clever, intuitive entry to important info and instruments, we’re empowering customers to work extra effectively, remedy issues quicker, and drive success with precision and confidence.”
Scout AI will provide customers with quick access to paperwork, movies, product and guarantee info, and different sources. It’ll assist customers troubleshoot in actual time and obtain specs for quite a few Copeland merchandise whereas on a jobsite. Scout is self-learning, enhancing entry to info and streamlining interactions to assist technicians full duties extra effectively and precisely.
The Copeland Cell app additionally incorporates a scanning software that reads Copeland product nameplates, delivering specs, diagnostic help, detailed service and upkeep documentation, and suggestions for substitute parts. The scanning software additionally works with competitor’s nameplates to supply cross-reference info for Copeland compressor drop-in replacements.
The Copeland Cell house display has additionally been revamped with shortcuts to simply entry options like: Movies and Tutorials, The place to Purchase, Cross Reference and extra. As well as, Copeland’s Utility Engineering and Fault Finder apps might be built-in this summer time to supply a one-stop store for troubleshooting.
