Balancing the Firm’s Wants and Worker Satisfaction

My shopper, Megan, was going through a serious buyer problem at her firm. She and her division heads held a gathering to strategize the way to deal with it. As soon as they’d completed outlining an bold plan, her colleague exhaled, “We have to be cautious about how we talk this to our groups. We’re asking them to do numerous further work. Everybody goes to be sad about that.” The corporate’s engagement scores had taken successful earlier that yr, and her colleague feared this modification would solely make issues worse.